Tech Support

Information about equipment and general tech questions.

How do I troubleshoot?

If your course is not working properly, here are a few suggestions to troubleshoot:
- Clear your cache: Follow the steps listed here.
- Enable Javascript: Follow the steps here.
- Restart your computer: Reboot your computer and try again.
- Restart your router: Disconnect your router by pulling the power cable out, waiting 30 seconds, and plugging it back in.
Use Chrome: If you aren’t already using it, download the latest version of Chrome here.
If you are still experiencing issues after following these troubleshooting tips, please contact our Support Team. Please be aware that we will need you to have the device you will be using and the course available at your time of contact. We are happy to help!

What can I do if I am locked out of my account?

If you find that you have been locked out of your account, don't worry! We have you covered. You can click on the Login button at the top right corner of Connect Classroom, and underneath the username and password, you will see a link "Lost Your Password". Click on that link, which will take you to a page where you enter your username/email and directions will be sent to the email on file. If you have not received an email after initiating the reset password feature, please reach out to our support staff. We will be happy to help.

Classroom Lost Password

Where do I go to update my browser?

To learn more about how to update your particular browser, please visit https://www.whatismybrowser.com/guides/how-to-update-your-browser/

Can I take my course on my phone or a tablet?

All of our courses are built using Responsive Design. This enables the user to take our courses on PCs, Tablets and Phones. Please note, for full feature functionality, it is best to view our courses from a standard browser. However, when you are on the go, we have you covered.

Do I have to be tech savvy to take a course?

No, you do not. We pride ourselves on creating a seamless learning pathway that is simple and intuitive, so users without a lot of technical experience will be able to move through our courses with relative ease. However, if you were ever to get stuck, our support staff is available and eager to help.

What web browser should I use?

I am not receiving any emails from Connect Classroom. How do I fix this?

If you're not receiving emails from Connect Classroom, you should first check your profile to ensure you have the correct email address registered. Then make sure that you check your spam/junk folder from your email provider. You can find more information on how to do that here: https://www.simpleminds.com/how-to-check-your-spam-filter-and-whitelist-emails/. Lastly, if you still are not receiving any emails, please reach out to our support team, and we would be happy to help you troubleshoot.

If I create a profile with one email, can I change my email later to a different one?

Yes, you can change your profile from your My Account Page (https://www.connectclassroom.com/my-account/). Once on My Account Page, click on the account details at the top to change your email address

Where is my course dashboard?

Your Course Dashboard is located on the first tab of your My Account Page or you can follow this link: https://www.connectclassroom.com/my-account/

How do I increase the font size of my course material?

Course material is provided as a PDF. You will need Adobe Acrobat Reader in order to download and open the course materials. Once open, you can zoom in and out of the content.

How do I continue where I left off?

All courses track your progress. You can leave and enter a course at any time, and your progress will be saved. You can enter your course again from your Course Dashboard on your My Account page.